It’s not Superman – it’s the DHS Ombudsman!
The Department of Homeland Security’s (DHS) Citizenship and Immigration Services Ombudsman, established by the Homeland Security Act of 2002, provides independent analysis of problems encountered by individuals and employers interacting with U.S. Citizenship and Immigration Services, and proposes changes to mitigate those problems. The Ombudsman’s Office strives to serve as a source of useful information for individuals and employers experiencing difficulties with USCIS. Ultimately, the Ombudsman’s Office would like to ensure that it remains focused on issues that are currently affecting applicants, petitioners, and other stakeholders.
The Office of the Ombudsman identifies systemic issues that affect the delivery of immigration services as well as pervasive and serious problems faced by individuals and employers in their interactions with USCIS. The Ombudsman’s Office is independent and not a part of USCIS. It treats information received from stakeholders and customers as confidential and does not disclose such information without prior consent. It is also works in an impartial manner to improve USCIS’ delivery of immigration services. The Ombudsman’s Office identifies USCIS systemic issues through:
- Individual complaints and requests for case assistance;
- Discussions with applicants, petitioners, employers, non-governmental organizations, including community and faith-based organizations, and immigration professionals; and
- Information received from USCIS and other government officials.
The Ombudsman’s Office makes formal recommendations to the USCIS Director. By statute, USCIS must respond in writing within 90 days to such formal recommendations.
You can initiate a complaint with the Ombudsman on Form DHS-7001.